Casino Lus Terms and Conditions — Player Agreement

Your use of Casino Lus constitutes your full and unconditional acceptance of these Terms and Conditions, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated by reference into these Terms. These documents collectively form the complete agreement between you and Casino Lus.

These Terms apply to all products and services offered through Casino Lus, including but not limited to jackpot slots, live sabong, football betting, volleyball betting, esports betting, Tongits, and all other gaming and wagering products available on the platform.

To register and maintain an account at Casino Lus, you must meet all of the following eligibility requirements at all times:

• You must be at least 21 years of age. PAGCOR regulations set the minimum legal age for gambling in the Philippines at 21. Casino Lus reserves the right to request age verification documentation at any time and to suspend accounts pending verification.
• You must be accessing Casino Lus from a jurisdiction where online gambling is legal. It is your sole responsibility to ensure that your participation complies with the laws applicable in your location.
• You must not be a current or former employee, contractor, officer, director, or agent of Casino Lus or its affiliated entities, nor an immediate family member of any such person.
• You must not have been previously excluded or self-excluded from Casino Lus or any other licensed Philippine gaming platform.
• You must provide accurate, current, and complete information during registration and keep this information updated at all times.

Each player is permitted to hold only one Casino Lus account. Creating multiple accounts — whether under your own name, a family member's name, or any alias — is strictly prohibited and will result in permanent account closure and forfeiture of any associated balances. Casino Lus uses automated systems to detect duplicate accounts and reserves the right to take action at any time.

You are solely responsible for the security and confidentiality of your Casino Lus login credentials, including your username, password, and any two-factor authentication details. Casino Lus will never ask for your password through any channel — not by email, not through customer support, not through any third party.

• Do not share your login credentials with anyone, including family members. All activity conducted under your account is your responsibility.
• Use a strong, unique password for your Casino Lus account. Casino Lus recommends enabling two-factor authentication from your account settings.
• If you suspect your account has been accessed without your authorisation, contact Casino Lus support immediately at support@casinolus.net.
• Casino Lus will not be liable for losses resulting from your failure to maintain adequate account security, including losses caused by unauthorised access resulting from shared credentials.

Casino Lus employs 256-bit SSL encryption on all transactions and account data to protect your information. However, no security system is entirely impenetrable and Casino Lus cannot guarantee absolute security of data transmitted over the internet.

Casino Lus processes all financial transactions in Philippine Peso (₱). We do not accept deposits in foreign currencies and no currency conversion is applied at any point. The following payment methods are accepted for both deposits and withdrawals: GCash, Maya, GrabPay, Coins.ph, BDO Online Banking, BPI Online Banking, UnionBank, InstaPay, PESONet, and Visa/Mastercard bank cards.

Deposits: All deposits are processed instantly or near-instantly depending on the payment provider. Casino Lus does not charge fees on deposits from its side. The minimum deposit is ₱100 for most methods. You may only deposit funds from a payment account held in your own name.

Withdrawals: Withdrawal requests are processed within 5 minutes for standard amounts via GCash and Maya during normal operating hours. Withdrawals to bank accounts via InstaPay or PESONet are subject to standard banking processing times. Casino Lus reserves the right to request identity verification documents before processing a withdrawal. The minimum withdrawal amount is ₱100.

Funds in your Casino Lus wallet that remain inactive for 12 consecutive months may be subject to an inactivity fee of ₱100 per month. You will receive prior written notification before any inactivity fee is applied. Accounts with a zero balance will simply remain dormant without charge.

Casino Lus offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to these Terms and any additional terms published on the relevant promotion page. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms apply to that particular offer.

General Bonus Rules:

• Bonuses may only be claimed once per player, per household, per IP address, and per payment method unless explicitly stated otherwise in the promotion terms.
• Bonus funds are subject to wagering requirements before they can be converted to withdrawable cash. The applicable wagering requirement is stated on each promotion page.
• Bonus funds and free spins have validity periods. Unclaimed or unspent bonuses that expire will be removed from your account without replacement.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live dealer games may contribute less. Check each promotion for specific contribution rates.
• Casino Lus reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, subject to applicable regulatory requirements.

Casino Lus provides a range of gaming and betting products. Specific rules apply to each product category and are available on the relevant product pages. The following general rules apply across all Casino Lus products:

• All bets are final once confirmed. Casino Lus will not accept bet cancellations after confirmation except in clearly defined circumstances such as event postponement or system error.
• Casino Lus reserves the right to void bets that were accepted due to a manifest error, including incorrect odds or pricing resulting from a technical fault. You will be notified and your stake returned if a void is applied.
• Maximum bet limits apply on all products. These limits are set per product, per market, and per player tier. Attempting to circumvent these limits through multiple accounts or coordinated betting is prohibited.
• Casino Lus uses independently audited random number generators (RNG) for all slot and card game products. Game results are determined entirely by the RNG and cannot be influenced by Casino Lus or any third party.
• For sports betting and sabong, results are determined by the relevant official body or arena. Casino Lus follows official result declarations and does not enter into disputes regarding factual sporting outcomes.

The following activities are strictly prohibited on Casino Lus and will result in immediate account suspension, forfeiture of balances, and potential reporting to relevant authorities:

• Opening, operating, or using more than one Casino Lus account simultaneously or sequentially.
• Providing false, misleading, or fraudulent identity or payment information at any stage.
• Using Casino Lus for money laundering, terrorist financing, or any other illegal financial activity. Casino Lus complies with the Anti-Money Laundering Act (AMLA) and will report suspicious transactions to the AMLC as required.
• Allowing a minor (under 21) to use your account or access Casino Lus in any capacity.
• Using software bots, scripts, automation tools, or any technical means to gain an unfair advantage over other players or over Casino Lus.
• Attempting to hack, reverse-engineer, or otherwise interfere with Casino Lus systems, servers, or data.
• Colluding with other players in card games, sports betting syndicates, or any other coordinated scheme to manipulate game outcomes or exploit Casino Lus systems.
• Depositing funds obtained through criminal activity or using Casino Lus to obscure the origin of funds.

Casino Lus is committed to providing a safe and enjoyable gaming environment. We believe that responsible gaming is a shared responsibility between the operator and the player. Casino Lus provides the following tools to help you stay in control of your play:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from your account settings. Reductions take effect immediately; increases require a 24-hour review period.
• Loss Limits: Cap the maximum amount you can lose in a defined period to help manage your budget.
• Session Time Reminders: Receive notifications when you have been playing for a specified duration.
• Cooling-Off Periods: Temporarily suspend your account for 24 hours, 72 hours, one week, or 30 days.
• Self-Exclusion: Permanently close your Casino Lus account for a minimum period of six months. This cannot be reversed during the exclusion period.

If you believe your gaming is becoming a problem, please visit our Responsible Gaming page for local support resources and detailed information on the tools available to you.

Casino Lus reserves the right to suspend, restrict, or close any player account at any time and without prior notice in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within the required timeframe.
• Suspected fraudulent, collusive, or criminal activity on the account.
• Suspected breach of responsible gaming obligations, including indications of problem gambling behaviour.
• Receipt of a charge-back from your payment provider on any deposit made to Casino Lus.
• Regulatory directive or court order requiring suspension of the account.

Where an account is suspended pending investigation, Casino Lus will endeavour to resolve the matter within 14 working days. Where an account is closed as a result of a confirmed breach of these Terms, any balance associated with breaching activity may be forfeited. Legitimate balances unrelated to the breach will be returned to the player's verified payment method.

You may close your Casino Lus account voluntarily at any time by contacting support@casinolus.net. Voluntary closure requests are processed within 5 working days. Any remaining balance (excluding active bonus funds subject to incomplete wagering requirements) will be returned to your last active withdrawal method.

All content on the Casino Lus platform — including but not limited to the Casino Lus brand name, logo, website design, graphics, game titles, game interfaces, written content, promotional materials, and software — is the intellectual property of Casino Lus or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Casino Lus platform solely for personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any Casino Lus content without express prior written permission from Casino Lus.

To the maximum extent permitted under applicable Philippine law, Casino Lus shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Casino Lus platform, including losses related to wagering outcomes, service interruptions, or technical errors.

Casino Lus does not warrant that the platform will be continuously available, error-free, or free from technical interruptions. Scheduled maintenance will be communicated in advance where practicable. Casino Lus is not liable for losses incurred as a result of scheduled or emergency maintenance windows.

Casino Lus reserves the right to update or amend these Terms and Conditions at any time. Where changes are material — meaning they significantly affect your rights or obligations — Casino Lus will provide at least 14 days' advance notice by email to your registered address and through a notice displayed on the platform.

Your continued use of Casino Lus following the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree with any updated Terms, you should stop using the platform and request account closure before the effective date. The current version of these Terms, together with the effective date, is always available on this page.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Casino Lus operates under a licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR), and all regulatory matters are subject to PAGCOR's jurisdiction and procedures.

In the event of any dispute between you and Casino Lus arising out of or relating to your use of the platform, both parties agree to first attempt to resolve the matter through good-faith negotiation. If a resolution cannot be reached within 30 days, the dispute may be referred to PAGCOR's dispute resolution process or to the competent courts of Metro Manila, Philippines.

For day-to-day concerns, questions, or complaints, Casino Lus customer support is available 24/7 and resolves the majority of player issues within the same session. Most matters do not need to escalate to formal dispute channels.

If you have any questions about these Terms and Conditions, your Casino Lus account, or any aspect of our operations, you can reach us through the following channels: